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IT Help Desk & Network Administration | 5+ Years of Experience

PROFESSIONAL SUMMARY

Results-driven IT Specialist with expertise in network administration, system support, and IT infrastructure. Proficient in Windows Server, Active Directory, M365, VPN configurations, and cybersecurity. Passionate about technology, troubleshooting, and delivering seamless IT solutions.

SKILLS

• Operating Systems: Windows Server (2019), Windows 10/11
• Networking: Cisco Switches, MPLS, VPN (Cyberomm, QNAP)
• Cloud Services: Microsoft 365, Azure AD, Sage Cloud
• Security: Cybersecurity, Firewalls, Backup & Recovery
• IT Support: Helpdesk, Troubleshooting, Software & Hardware Installation
• Other Tools: IP Phones (Grandstream), QNAP Storage, AutoCAD, Hikvision

PROFESSIONAL EXPERIENCE

Information Technology System Specialist & HelpDesk

Planetcom | Tanger, Morocco | July 2022 – Present

• Installed and configured Microsoft 365 and Windows OS using USMT tools.
• Managed hardware and software troubleshooting for banking systems.
• Upgraded servers, including KM monitoring solutions.
• Monitored switches, routers, and ISP MPLS connections.
• Configured file and printer sharing and installed banking equipment drivers.

Information Technology Specialist & IT-Local

STM | Tanger, Morocco | July 2022 – June 2023

• Project Volvo: Deployed Windows Server 2019, configured Active Directory (AD DC), and migrated users.
• Project Superlux: Repaired backup systems, assessed hardware/software conditions, and managed QNAP Storage (OpenVPN, Backup).
• Project CRI: Installed Windows 10 Professional, set up Azure accounts, and configured HP/Xerox printers.
• Project Industube: Configured Cyberomm VPN, QNAP Cloud Storage, Windows Server 2019, AD DS, and Cisco Switches.
• Project Lunaceram: Migrated and configured Active Directory Domain Controller and Cyberroom VPN.

Information Technology Specialist & Helpdesk

Munisys | Rabat, Morocco | Oct 2019 – May 2020

• Project Crédit Agricole: Managed Windows 7 to Windows 10 migration, ensuring data security and user training.
• Installed and configured banking software, scanners, and printers.
• Set up backup solutions (local, cloud, hybrid) and conducted security protocols.

EDUCATION

Master in Computer Science – Network Systems Security

American University of Professional Studies | 2023 – 2024

Specialized Technician – Network & System Administration (Bac +1)

OFPPT ITAG, Sale | 2019

Baccalaureate in Physical Science

Sale, Morocco | 2021

CERTIFICATIONS

• Smartphone & Tablet Repair Technician and Programmer – BGEF (2019)
• Introduction to Information Security – Caybrary (2018)

TECHNICAL INTERESTS

SAP, IP Telephony (Grandstream), Nagios, Zabbix, M365, IP Cameras, Autodesk, Hikvision, QNAP Storage, Veeam

HOBBIES

Traveling, Writing