Network Support Engineer

E-mail : [e-mail]

Phone : [téléphone]

[adresse]

LinkedIn : [lien] [nom]

Objective

Motivated Networks and Systems

Technician, ready to tackle challenges in managing and optimizing cloud and network infrastructures.

Skills

Skilled in network protocols including

TCP/IP, DNS, DHCP, and VPN, OSPF, RIP, BGP. Proficient in operating system administration for Windows, Windows

Server 2019, and Linux, as well as managing and administering network and Windows environments.

Experienced in virtualization technologies such as VMware, Citrix, and Docker for containerization, and adept in cloud platform administration including Microsoft Azure and OpenStack.

Certifications

FORTINET: Network Security

Associate (NSE 1, 2, 3)

CATO NETWORKS: Cato

Certified Associate (CCA)

RUIJIE: RCNA – Routing and Switching

Languages

English: Intermediate

French: Intermediate

Arabe: Native

[nom]

Experience

Network Support Engineer L2 · CGI-FES · JUIN 2025 – Present

Troubleshoot and resolve complex network issues, optimize performance, manage equipment configurations, monitor traffic, handle tickets using support tools, and oversee support operations to ensure efficient IT services.

Helpdesk Technician · CONCENTRIX-FES · NOV 2024 – MAR 2025

Diagnose and quickly resolve ADSL, FTTH, and related service incidents to ensure customer satisfaction. Identify malfunctions and apply corrective measures. Monitor incidents with follow-ups and trend analysis.

IT Support Intern · E-IMPACT-FES · SEP 2024 – OCT 2024

Monitor and correct server errors while checking accounts to ensure continuity. Create and configure cloud/VPS servers and set up domains.

IT Support Intern – (FYP) · ALTEN-FES · MAR 2024 – MAY 2024

Manage laptop and desktop imaging using SCCM while ensuring a high-performing network through patch management. Handle Level 1 incidents and respond to user support requests to ensure smooth operations.

Educations

Sup – Management Fes | 2024 – 2025

Bachelor’s degree in Networking & Systems

EL ADARISSA Mixed Center Fes | 2022 – 2024

Specialized Technician in Digital Infrastructure, with a focus on Cloud Computing

TAKKADOUM High School Fes | 2021 - 2022

Baccalaureate in Physical and Chemical Sciences