Network Support Engineer
E-mail : [e-mail]
Phone : [téléphone]
[adresse]
LinkedIn : [lien] [nom]
Objective
Motivated Networks and Systems
Technician, ready to tackle challenges in managing and optimizing cloud and network infrastructures.
Skills
Skilled in network protocols including
TCP/IP, DNS, DHCP, and VPN, OSPF, RIP, BGP. Proficient in operating system administration for Windows, Windows
Server 2019, and Linux, as well as managing and administering network and Windows environments.
Experienced in virtualization technologies such as VMware, Citrix, and Docker for containerization, and adept in cloud platform administration including Microsoft Azure and OpenStack.
Certifications
FORTINET: Network Security
Associate (NSE 1, 2, 3)
CATO NETWORKS: Cato
Certified Associate (CCA)
RUIJIE: RCNA – Routing and Switching
Languages
English: Intermediate
French: Intermediate
Arabe: Native
[nom]
Experience
Network Support Engineer L2 · CGI-FES · JUIN 2025 – Present
Troubleshoot and resolve complex network issues, optimize performance, manage equipment configurations, monitor traffic, handle tickets using support tools, and oversee support operations to ensure efficient IT services.
Helpdesk Technician · CONCENTRIX-FES · NOV 2024 – MAR 2025
Diagnose and quickly resolve ADSL, FTTH, and related service incidents to ensure customer satisfaction. Identify malfunctions and apply corrective measures. Monitor incidents with follow-ups and trend analysis.
IT Support Intern · E-IMPACT-FES · SEP 2024 – OCT 2024
Monitor and correct server errors while checking accounts to ensure continuity. Create and configure cloud/VPS servers and set up domains.
IT Support Intern – (FYP) · ALTEN-FES · MAR 2024 – MAY 2024
Manage laptop and desktop imaging using SCCM while ensuring a high-performing network through patch management. Handle Level 1 incidents and respond to user support requests to ensure smooth operations.
Educations
Sup – Management Fes | 2024 – 2025
Bachelor’s degree in Networking & Systems
EL ADARISSA Mixed Center Fes | 2022 – 2024
Specialized Technician in Digital Infrastructure, with a focus on Cloud Computing
TAKKADOUM High School Fes | 2021 - 2022
Baccalaureate in Physical and Chemical Sciences
