[nom]
[nom]
Contact
[adresse]
Casablanca. Morocco
[âge]
Phone: [téléphone]
Email: [e-mail]
LinkedIn
[lien]
[nom]/
GitHub to explore my Portfolios
[lien]
Tableau Public
mailto:[lien]
e/[nom]/vizzes
Languages
English – C1 advanced
French – C1 advanced
Arabic – native speaker
Hobbies
Traveling
Sport
Reading
Summary
Data-driven professional with experience in analytics and customer relationship management. Skilled in transforming complex data into actionable insights using SQL, Python, and Tableau. Proven track record in problem-solving and communication, with a strong foundation in customer service and stakeholder management.
Skill Highlights
- problem-solving skills · • · SQL / Excel/Google Sheets
- Communication · • · Python / ETL
- Adaptability · • · Looker studio / Tableau / power BI
Experience
Data Analyst – 01/2024 to Present
KONECTA group, Morocco, Casablanca (MARINA)
- Analyze agent performance metrics across multiple client projects including ITA Airways, Orange, and Deliveroo
- Design and maintain dashboards to track KPIs and identify performance trends
- Develop data-driven recommendations to improve operational efficiency
- Collaborate with stakeholders to define metrics and reporting requirements
- Generate regular performance reports and presentations for management customer relationship advisor– 09/2022 to now KONECTA group, Morocco, Casablanca (MARINA)
- Resolve Driver issues and Driver care
- Create positive relationships with drivers
- Monitor and maintain driver satisfaction ratings customer relationship advisor (sinister service)- 05/2022 to 09/2022 RMA assistance, Morocco, Casablanca
- Assistance to Policyholders in the event of an accident
- Negotiation with service providers (report – troubleshooting – replacement vehicle)
Versatile agent - 04/2019 to 05/2020
Tls contact, Morocco
- Receiving customers in the visa center and answering customer inquiries.
- Collects required application documents in the required order, ensuring data entry accuracy.
- Maintain a professional appearance and friendly demeanor at all times
Education
- Data Analytics Professional Certificate – 2024 – Google
- Bachelor in international marketing – 2018 - CESA Sup
- Specialized technician in marketing and commerce - 2017- CESA Sup
- Technician in Commerce – 2016 -OFPPT
