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Candidat : [nom] · [e-mail]
Reconstitution du 4 septembre 2026.
[nom]
Business/Data Analyst | Sales Operations &
Reporting | Quality Data Oversight
[e-mail] [téléphone]
[lien] [adresse]
[nom] Casablanca, Morocco
Data-driven professional with experience in sales support, business reporting, and quality analysis. Strong background in CRM systems, performance tracking, and customer relationship management. Recognized for analytical thinking, attention to detail, and the ability to support commercial teams with structured reporting and operational efficiency.
Seeking a role that combines analytical insight with business impact while contributing as a proactive team member.
EDUCATION
Licence in Business Management 2017-2020
Faculty of juridical, Economic and social sciences, Hassan II university Casablanca, Morocco
Master’s Degree in Auditing, Management Control and Finance
Faculté autonome de management international | 2022 - 2024
EDEMIA business school Rabat, Morocco
WORK EXPERIENCE
GIANTLINK FEZ (Remote)
Business Reporting & Dashboard Support | December 2024 – January 2026
- Supported business partners by delivering sales dashboards and periodic performance reports
- Analyzed sales data to track trends, variations, and overall performance development
- Translated business needs into clear reporting outputs to support decision-making
- Ensured data accuracy and consistency across dashboards and reports
Quality Data Analyst September | 2023/December 2024
- Monitored and evaluated data quality to ensure accuracy, consistency, and completeness
- Identified data errors and inconsistencies and reported findings to relevant teams
- Applied quality control checks and followed established data standards
- Produced basic reports to support decision-making and continuous improvement Product Specialist | May 2023 – September 2023
- Provided in-depth knowledge of assigned products and ensured accurate communication of features and benefits
HUMANIA MOHAMMEDIA
Customer Support | July 2022 - November 2022
Provided dedicated support to customers by understanding their concerns, guiding them through solutions, and ensuring a clear and positive experience.
Used strong problem‑solving skills to resolve issues quickly while learning more about market needs and support tools. Helped refine internal processes to make interactions easier and to improve the quality of service over time.
DATA BASE FACTORY CASABLANCA
Online Support, | April 2021 - September 2021
Excelled as a Backoffice Agent with Uber, efficiently managing multiple simultaneous requests by prioritizing urgent tasks and honing exceptional typing skills to rapidly solve issues
Demonstrated adeptness in problem-solving, consistently providing timely and effective solutions to improve customer satisfaction.
Texte de CV reconstitué par NextData — le document original est perdu. · page 1
Streamlined workflow processes, utilizing advanced technology and communication skills to optimize productivity.
RIGHT PLACE CALL MOROCCO RPCM LTD CASABLANCA
Sales representative | November 2020 - April 2021
Utilized effective upselling techniques to increase customer satisfaction and revenue
Monitored backlog regularly to ensure goal attainment and identify areas for improvement
Demonstrated strong teamwork skills by collaborating with colleagues to achieve sales targets
Employed persuasive communication skills to effectively convey product benefits and close sales
CERTIFICATIONS
Introduction to SQL, Simplilearn 01/2023 - 02/2023
[lien]
Exploratory Data Analysis in Python Course, Codecademy 02/2023 - 03/2023
[lien]
a7ba2bd8a4291d5188f2d436696
BI Dashboards with Power BI Course, Codecademy 02/2023 - 03/2023
[lien]
ac48943853ca32c394afeb491c9
SKILLS
KPI Tracking CRM Tools Lead Qualification
Documentation & Ticket Management
Reporting Systems
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