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PROFESSIONAL SUMMARY
Detail-oriented IT professional with 7+ years of experience in content moderation and quality-focused environments, combined with strong training in Software Quality Assurance and Test Automation through an SDET bootcamp. Known for maintaining high accuracy standards, analytical thinking, and strong attention to details.
Trained in testing web applications using manual and automated testing techniques through hands-on projects during an SDET bootcamp using tools such as Cucumber, JUnit, TestNG, and Maven, and experienced with BDD (Behavior-Driven Development) for designing test scenarios, feature files, and automated test scripts using Cucumber.
Hands-on training in API testing using REST, Swagger, and Rest-Assured, as well as SQL queries for backend data validation. Familiar with performing functional, regression, smoke, system, and user acceptance testing, ensuring application reliability and performance.
Familiar with bug tracking and test management using JIRA, and version control using Git/GitHub for collaborative development. Strong understanding of SDLC/STLC and Agile (Scrum) methodologies, with the ability to quickly adapt to new technologies and team environments.
Built automation frameworks and executed automated test scenarios as part of multiple real-world testing projects during the bootcamp.
GitHUB Projects :
Automation framework - SyntaxTechs : [lien]
Built a test automation framework using Selenium WebDriver and Cucumber BDD
Performed API testing using Postman and Rest-Assured library
Executed automated test scenarios and verified backend data using SQL queries
HRMS test Automation Project : [lien]
Developed automated test scripts using Page Object Model and Cucumber BDD
Captured screenshots for reporting and validation
Implemented behavior-driven test scenarios for web application workflows
EMPLOYMENT HISTORY
Teleperformance
Content Moderator · | Aug 2018 to Present
Reviewed and moderated large volumes of user-generated content to ensure compliance with platform policies and community guidelines.
Maintained high accuracy and quality standards while evaluating content under strict performance metrics.
Identified, investigated, and reported policy violations, system inconsistencies, and platform issues to internal teams.
Performed detailed analysis of content and metadata to determine appropriate moderation actions.
Documented findings and escalated complex cases through internal tools and reporting systems.
Collaborated with cross-functional teams to improve content quality, moderation processes, and operational efficiency.
Demonstrated strong attention to detail, analytical thinking, and decision-making skills while handling high volumes of data.
Analyzed QA feedback and engaged in quality review discussions to resolve decision discrepancies and maintain high moderation accuracy.
Identified platform defects and inconsistencies during moderation workflows and reported them through internal bug tracking systems.
EDUCATION
Université Hassan II de Casablanca, Coursework in Economic Studies
High School Degree in Experimental Sciences
Syntax Technologies, Coding Boot Camp (Software Engineer in Test)
SpeakUp London, English Certificate
SKILLS
Testing Tools: Selenium WebDriver, Cucumber, TestNG, JUnit, Postman, Rest-Assured, JDBC
Languages: Java, SQL, HTML, JSON, XML
Frameworks: Data-Driven, Behavior-Driven, Test-Driven, Hybrid
Methodologies: Agile, Scrum, Waterfall
RDBMS: MySQL, Oracle
Build Tool: Maven
Version Control tool: Git/GitHub
Cl/CD Tool: Jenkins
Operating Systems: macOS, Windows
