[nom]
ITTechnicianL2 | InternationalService Desk | Infrastructure & End-User Support
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[téléphone] · [e-mail]
Tangier, Morocco | Available for National and International Opportunities
PROFILE
IT Technician | Windows Deployment & Service Desk
Proactive and detail-oriented IT Technician with extensive experience in Windows environments, system deployment, end-user support, and ITSM tools. Skilled in implementing Windows Autopilot and resolving complex hardware and software issues in enterprise settings . Motivated to apply technical expertise and contribute to an innovative organization committed to excellence.
PROFESSIONAL EXPERIENCE
YAZAKIHUBANDLOGISTIC EMEA
IT TECHNICIAN L2
Oct 2024 · Tangier, Morocco
Managed Windows environments and endpoint lifecycle: OS deployment, security updates
Administered identity and access via Active Directory, including account
provisioning · and conditional access.
Authored internal documentation and streamlined workflows to improve user experience and reduce ticket resolution time.
Collaborated with global IT teams to align infrastructure and security standards across regions.
Monitored and prioritized incident tickets using ServiceNow based on severity and business impact
LES CELLIERS DE MEKNES
IT TECHNICIEN
Apr - Mar 2024 · Meknes
Managed and resolved L1 and L2 incidents using GLPI, ensuring timely issue resolution.
Troubleshot and resolved hardware and software problems across desktops, laptops, and peripheral devices.
Configured and maintained Zebra printers for both local and network environments.
ACADEMIC BACKGROUND
DiplomaofSpecializedTechnician– cybersecurity
Technicien spécialiser en cybersecurity
OFPPT – IST A IFMOTICA
2022 -2024 · Fez, Morocco
Baccalaureate Diploma
Baccalaueate in Physics
SALAH EDDIN EL AYOUBI Highscool
2021-2022 · Fez, Morocco
CERTIFICATE
Microsoft Azure Fundamentals (AZ-900) – Microsoft
CompTIA A+ – CompTIA
Cisco Certified Support Technician (CCST) – Cisco
LANGUAGES
English · Proficient
French · Proficient
Arabic · Native
KEY ACHIEVEMENTS
Migration to New zone
Participated megration interne of 2 Area to new
Zone
Collaboration
Collaborated with global · IT teams to standardize
support processes.
High-Volume Level 2Incident Resolution
Resolved 95% of Level 2 incidents within SLA in a multinational environment.
Enterprise End-User Support Operations
Managed and supported 500+ end users across multiple international sites.
PROJECTS
Combu Application Cloud Migration
25/04/2025 · Tangier,Morocco
Migrated all workstationimages and servers from on-premises to a cloud-based environment.
Used PuTTY to connect and manage servers during the migration process.
Ensured seamless transition with minimal downtime, maintaining application availability for end-users.
Improved system scalability, reliability, and maintainability in the cloud.
P2 New Activity Kickoff
12/08/2025 · Tangier, Morocco
Initiated and coordinated new IT activity in the P2 area, ensuring alignment with existing infrastructure.
Planned and managed installation of required hardware and network components.
Oversaw initial setup to guarantee smooth operation and readiness
SKILLS
Hard Skills
Windows 10 · Windows 11
Windows Server · Ubuntu · CentOS
Printer Support · TCP/IP · LAN/WAN Basics
Active Directory · Ivanti · VMware
VirtualBoxITSM PlatformsBIOS Management
Soft Skills
Communication · Problem-Solving
Customer Service · Analytical Thinking
Team Collaboration · Adaptability
Attention to Detail · Time Management
