[nom]
Junior IT Support Specialist | Web Developer
Motivated IT support specialist and junior web developer with hands-on experience in networking, system support, and troubleshooting. Certified in Google IT Support Professional Certificate and Microsoft IT Support Specialist.
Currently pursuing CompTIA A+ and Server+ certifications while continuing to build knowledge in IT infrastructure, hardware, operating systems, networking, and enterprise support.
[e-mail]
[lien]
EDUCATION
IT Infrastructure, Systems & Network
Administration
Union_IT_Services
03/2026 - 06/2026, · Casablanca, Morocco
Full-Stack Development & IT Diploma
Office de la Formation Professionnelle et de la Promotion du Travail (OFPPT)
09/2022 - 05/2024, · Casablanca, Molay Rachid
High School Diploma
Taha Hussien
06/2019 - 06/2022, · Casablanca, Morocco
WORK EXPERIENCE
IT Support Specialist & Content Moderator
FoundEver
01/2025 - 07/2026, · Casablanca, Morocco
Achievements/Tasks
Identified content issues and shared insights to improve moderation strategy.
Handled user interactions to encourage positive and active engagement.
Enforced community guidelines to maintain a safe and respectful environment.
IT Infrastructure & Systems (Internship)
Union IT Services
03/2026 - 06/2026, · Casablanca, Morocco
Achievements/Tasks
Configured and managed VLANs, switches, and routers.
Supported Windows Server (Active Directory, DNS, DHCP ).
Deployed and managed virtual machines using VMware vSphere.
Performed basic backup and recovery operations using Veeam.
Participated in troubleshooting real-world IT issues and system maintenance.
Assisted with Microsoft Azure and cloud services.
Web Developer-IT-System Manager (Internship)
Mihana-Go
03/2024 - 05/2024, · Casablanca, Morocco
Achievements/Tasks
Provided IT support through a ticketing system.
Installed and configured Windows, software, and devices.
Performed data backup and system maintenance.
Assisted with website updates and troubleshooting.
[téléphone]
[lien]
SKILLS
IT Support: Hardware & software troubleshooting, system maintenance, user support, ticketing systems.
Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Active Directory, FortiGate.
Operating Systems: Windows Server, Linux , macOS, Chrome OS.
Cloud & Virtualization: Azure, VMware vSphere, Virtual Machines, Veeam.
Web Development: HTML5, CSS3, JavaScript, PHP, SQL, NoSQL.
Frameworks & Tools: Bootstrap, React, Node.js, Laravel, MySQL, PostgreSQL, MongoDB, jQuery
Tools: Git, GitHub, Microsoft Office, Google Workspace, Jira, Slack.
PERSONAL PROJECTS
Deutschland Radio-Stations
Built a responsive web app for streaming German radio stations with playback controls and volume adjustment.
Home Lab – IT Support Environment
Created a home lab using Windows and Linux to practice networking, system maintenance, DNS, DHCP, and user support.
Simon Game (JavaScript Web Game)
Developed an interactive Simon memory game using HTML, CSS, and JavaScript to strengthen front-end and logic skills.
CERTIFICATES
Microsoft IT Support Specialist Professional Certificate
Google IT Support Professional Certificate
Full-Stack IT Boot Camp: Udemy
Git and GitHub : [lien] Data Science
Global Security Awareness Training : Foundever
LANGUAGES
Arabic · English
Native or Bilingual Proficiency · Full Professional Proficiency
German · French
Professional Working Proficiency · Professional Working Proficiency
Japanese · Chinese
Limited Working Proficiency · Limited Working Proficiency
