[nom]
[nom]
LOT BNI TOZIN HARRARIN LOT CHAIMA ET.3 N4490000B
TANGER, Morocco
[téléphone]
[e-mail]
[lien]
211a23140/
Languages Known: English, Arabic, French
CAREER SUMMARY
Results-driven IT Engineer with strong expertise in IT support, network infrastructure, security, and systems administration. Proven ability to diagnose and resolve complex technical issues, manage enterprise IT environments, and support business-critical operations. Highly organized, dependable, and proactive, with a strong commitment to service quality and continuous improvement.
PROFESSIONAL HISTROY
Hemmersbach (Contract)| Outsourcing Aptiv Technologies |July 2025-
Present
HCL Technologies – IT Support Engineer| Outsourcing Aptiv Technologies
Tangier| March 2019 – June 2025
Manage and administer enterprise-class IT infrastructures involving the use of servers, VPNs, routers, switches, and end-user equipment.
Ensure monitoring of network and system performance in terms of high availability and optimal service delivery.
Install, configure, and replace Cisco switches and connectivity devices.
Implement IT security best practices to safeguard systems, data, and networks.
Offer Level 1 through Level 3 technical support, solving complex incidents and service requests.
Engage in IT projects such as system upgrades, migration, and infrastructure enhancement.
Manage and support environments on Windows 10, Microsoft 365, VMware, Exchange, IBM, and Dell systems.
DXC Technologies – Computer Engineer| Outsourcing Delphi Automotive |
Tangier| April 2017 –February 2019
- Monitored and supervised information technology equipment in both the factory floor and office setting to ensure continuity.
- Managed and executed new IT projects along with various cross- functional teams.
- Provided technical support to engineers and operations teams remotely and on-site.
- Installed, set up, and swapped Cisco networking equipment.
- Contributed to strategies related to infrastructure expansion in IT.
- Handled large numbers of technical support queries while ensuring service standards.
- Installed and set up operating systems and other related information technology solutions for the manufacturing process.
[lien]| IT Systems Administrator (Internship)| May 2014 – Dec 2014
- Maintained the IT equipment on a daily basis.
- Managed network operations for the administered company.
- Maintained user accounts and associated rights using the Active Directory facility.
SKILLS
IT Support & Systems Administration (L1–
L3)
Network · Administration · &
Troubleshooting
Windows Server & Client Systems
(Windows 10, Windows Server)
Active Directory (User & Group
Management, OU, Password Policies)
Microsoft 365 & Exchange Administration
Network Security & Best Practices
Firewall Configuration (Fortinet, SD-WAN)
Cisco Networking (Switches, Routers, Installation & Configuration)
VPN Configuration & Management
Virtualization (VMware)
IT · Infrastructure · Monitoring · &
Performance Optimization
Endpoint Security Tools (CrowdStrike
Falcon, Tanium)
Wireless Network Design & Survey
(Ekahau Pro, NetSpot, 5G NR Design)
Hardware & Software Deployment
Manufacturing IT Systems & Internal
Applications
Incident Management & Technical
Troubleshooting
IT Project Support & Implementation
LAN/WAN Management
Documentation & Technical Reporting
EDUCATION
Master’s Degree in IT Engineering
Security, Decision-Making, Networking &
Databases, Business Intelligence from National School of Applied
Technologies (ENSA), Tangier – Morocco|
(2022)
Bachelor’s Degree in Networks & IT
Security from Faculty of Sciences
Semlalia, Cadi Ayyad University –
Marrakech| (2015)
EDUCATION
Successfully implemented Manufacturing
Digitalization projects
Led LAN infrastructure and PC refresh initiatives.
