[nom]
Data Analyst
[nom]
[e-mail]
[téléphone]
PROFESSIONAL EXPERIENCE
02/2025-Presente Data Analyst | Bouygues Telecom
Design and industrialization of decision-support solutions
(dashboards, data pipelines, BI automation) across three business domains: Customer Relations, Deployment, and Industrialization
Customer Relations
Design and development of dashboards with Power BI to monitor call center activity: tracking of inbound and outbound calls.
Implementation of customer satisfaction tracking and internal request handling.
Monitoring of customer bases across the HDM and SMB segments.
Data cleaning and preparation, querying in Teradata /
BigQuery / MySQL, integration of Salesforce data.
Automation of data flows for reliable, up-to-date reporting that business teams can use in real time.
Deployment
Development of dashboards to track PM activity:
monitoring of fiber installations and deployment indicators.
Data extraction and modeling via PostgreSQL, Pyhton on a virtualized environment (VM), dashboard creation with MicroStrategy.
Industrialization & Automation
End-to-end management of the billing process: from database design to BI pipeline automation with Power
Platform.
Development of an automated calculation ensuring accurate tracking and effective cost reduction.
Orchestration of processes via Power Automate and Power
Apps, Python scripting, and SQL querying.
07/2024-09/2024 Data Analyst Intern| lear corporation
Development of real-time Power BI dashboards for project performance monitoring and asset management, using Jira, Azure
DevOps, and MariaDB (ODBC)
Technical environment: Power BI (DAX, Power Query), Python, Power Automate, Jira, Azure DevOps, MariaDB
EDUCATION
Ph.D. in Data & Artificial Intelligence
Ibn Tofail University (ENSAK)
2025 -Present| Kénitra
Digital Information Engineering
School of Information Science (ESI)
2022 – 2025 | Rabat
Preparatory Classes for Engineering Studies
Moulay Hassan High School
2020 – 2022 | Tanger
Baccalaureate, Physical Sciences track
Ibn Zohr High School
2017 – 2020 | Ouazzane
TECHNICAL SKILLS
Business intelligence :
Power BI(DAX , POWER QUERY, M Language ) ,Tableau , POWER AUTOMATE , Microstrategy, Tableau prep
Databases & Data Warehouse :
Teradata · BigQuery · PostgreSQL · MySQL · Oracle · SQL Server
Cloud & Big Data :
GCP (BigQuery, Cloud Storage, Compute Engine) · Hadoop ·
HBase · Apache Spark
Automatisation & Data Engineering:
Python · ETL / ELT · Databricks · Pipelines de données · Power
Platform (Power Automate, Power Apps)
Data Science & IA :
Machine Learning · Traitement de données · Statistiques · SPSS
CERTIFICATIONS
Certificat professionnel [lien] Google Data
Analytics
Microsoft Certified: Power BI Data Analyst
Associate
