[nom], PSM I, SAFe® 6
Agilist
Scrum Master | Agile Delivery Coach
[e-mail] · [téléphone] · Rabat, Morocco · [lien]
PROFILE
Scrum Master with 7+ years of experience enabling cross‑functional teams to deliver reliable, predictable solutions in large‑scale telecom environments. Expert in Scrum and SAFe, flow‑based metrics, and DevSecOps practices, with a track record of reducing sprint variance, improving backlog readiness and alignment, and increasing delivery predictability. Skilled in coaching distributed teams, removing impediments, facilitating Agile ceremonies, and driving continuous improvement in complex, multi‑stakeholder contexts.
PROFESSIONAL EXPERIENCE
Bell Canada (CNEXIA) — Remote, Scrum Master · 12/2023 – 06/2026 | Rabat, Morocco
SAFe Scrum Master for the platform engineering team (17 members: 6 AI platform, 11 SRE) at Bell Canada across Canada, India, and Morocco. Removed impediments, facilitated backlog grooming, and managed dependencies while coaching teams toward self-organization and continuous improvement.
Implemented structured delivery framework (intake process, quality gates, backlog grooming, dependency management) that dramatically improved platform team predictability: sprint variance 50%→15%, backlog readiness 0%→85%, strategy alignment 60%→90%. Resulted in 85% sprint commitment achievement and 15% faster delivery of platform capabilities to portfolio teams.
Facilitated adoption of Agentic AI marketplace initiative across 12+ Bell portfolio teams, removing blockers and enabling teams to develop and share AI agents that accelerate development and improve reliability. Championed platformization of DevSecOps Code Reviewer and SRE Incident Agent solutions, helping teams achieve High/Elite DORA performance.
Facilitated portfolio-level DevSecOps maturity program at Bell, coaching teams through integration of AI-powered code review agents into deployment pipelines. Standardized practices across portfolio, building organizational capability that enabled generative AI funding expansion.
Facilitated successful ONAP decommissioning project at Bell, where previous teams had failed, coordinating 8 cross-functional stakeholders, removing critical blockers, and enabling migration of network services from legacy ONAP to a cloud-native platform with zero downtime.
Built advanced EazyBI dashboards integrating flow metrics, trends, and risk indicators, enabling Product Managers, Product
Owners, and portfolio teams at Bell to track delivery, anticipate overruns, and drive continuous improvement.
Led organizational change management workshops on adoption psychology, coaching Bell leaders and portfolio teams to embrace AI-driven delivery processes and building change resilience across the enterprise.
OCP — On-site
Lead Scrum Master · 11/2022 – 11/2023 | Youssoufia, Morocco
Led and coordinated multiple Agile teams to align goals, synchronize delivery, and improve visibility on cross-team initiatives for product and leadership stakeholders.
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Facilitated cross-team planning and dependency-management workshops to anticipate risks, reduce blockers, and improve the flow of work across teams.
Created and facilitated an Agile Community of Practice, harmonizing ways of working, sharing good practices, and raising the overall level of operational excellence.
Introduced and used flow-oriented metrics (work in progress, blockers, throughput trends) to help teams identify bottlenecks, adjust their processes, and continuously improve performance.
Scrum Master — Web Development Teams · 12/2018 – 10/2022 | Youssoufia, Morocco
Facilitated all Scrum events and coached the development team in adopting Agile practices, clarifying roles, sprint goals, and working agreements to improve focus and collaboration.
Helped the team stabilize sprint delivery by introducing simple, transparent metrics (such as committed vs. completed work) and using retrospectives to drive concrete, incremental improvements, leading to a 20% improvement in quality, predictability, and time to market.
Partnered closely with Product Owners to refine and prioritize the backlog, clarify requirements, and keep the team focused on delivering the highest customer value at a minimum. Guaranteeing 3 sprints worth of readiness.
MarocWeb Solutions — On-site, Full Stack Developer — PHP · 09/2013 – 11/2018 | Béni Mellal, Morocco
Designed and developed end-to-end web applications using Laravel, Symfony, JavaScript, and MySQL.
Implemented RESTful APIs and optimized database performance.
Worked closely with design and backend teams to ensure quality and timely delivery.
CERTIFICATIONS
Professional Scrum Master™ I (PSM I) · SAFe® 6 Agilist · SAFe® 6 Scrum Master
CORE SKILLS
Agile Frameworks (Scrum, Kanban, SAFe) | Flow and Performance Measurement | Servant Leadership |
Team Coaching | Facilitation | Dependency & Risk Management | DevSecOps mindset |
Continuous Improvement
TOOLS & TECHNOLOGIES
Jira · Confluence
EazyBI · Miro
Microsoft Teams · Git
Agile Metrics · Coaching at the team & portfolio level
DORA metrics
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EDUCATION
PhD in Computer Science, Sultan Moulay Slimane University
2012 – 2017 | Béni Mellal, Morocco
Master's in Business Intelligence, Sultan Moulay Slimane University
2009 – 2012 | Béni Mellal, Morocco
Bachelor's in Mathematical Engineering and Computer Science, Sultan Moulay Slimane University
2006 – 2009 | Béni Mellal, Morocco
LANGUAGES
Arabic
Level: 5
French
Level: 4
English
Level: 4
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