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San Francisco, CA | [e-mail]

Staff Site Reliability Engineer with 20+ years experience scaling mission-critical infrastructure supporting millions of users. Expert in building fault-tolerant, secure systems that enable rapid innovation while maintaining high relia-bility. Passionate about leveraging automation and modern cloud-native technologies to solve complex infrastructure challenges at unprecedented scale. Thrive in high-ambiguity environments, bringing clarity and execution focus to complex infrastructure challenges.

EXPERIENCE

Apple · Cupertino, CA

Staff Engineer · March 2023 - Present

• Architected and led a migration of 280 services from a legacy infrastructure to a cloud-native platform, improving reliability, maintainability, and security while also lowering support costs and team toil
• Migrated critical encryption key distribution from a legacy system to a centralized Key Management System, automating rollouts, eliminating manual toil, and significantly improving security posture
• Established SLO framework across 280 services and 16 partner teams bringing critical focus to reliability gaps Apple · Cupertino, CA Engineering Manager · January 2018 - March 2023
• Refactored the configuration management system to remove duplicate and conflicting systems
• Grew site reliability engineering team from four engineers to 15 across 3 sub-teams
• Designed and implemented a new interview process for site reliability engineers used across 50 peer managers
• Leveraged SLOs with product engineering partners to measure and maintain service reliability over 99.99%
• Created a new post incident review process and drove adoption across the larger organization
• Maintained high team morale and productivity during numerous reorganizations Stripe · San Francisco, CA Site Reliability Engineer · March 2017 - January 2018
• Drove our “carrot” effort, a tool that scanned Stripe services for reliability risks and made suggestions for teams to improve their reliability
• Built an internal dashboard to show which code paths were struggling with availability and followed up with the responsible teams
• Designed and implemented a production readiness review process for new services
• Reorganized the Stripe post-mortem and incident review process to make sure that we could track metrics from incidents and drive follow-up for remediation items Netflix · Los Gatos, CA Senior Site Reliability Engineer · April 2015 - January 2017
• Drove our “production ready” effort, a checklist of important reliability steps for development teams, and developed a tool that scanned Netflix microservices for reliability risks and made suggestions for teams to improve their reliability
• Consulted with microservice teams to drive reliability efforts, including adding monitoring, alerting, deployment practices, application tuning and chaos resiliency. This effort significantly increased the percentage of critical infrastructure teams that had effective monitoring and alerting.
• Lead post-mortem incident reviews to identify root cause and ensure remediation and created a new “after-incident report” process so single page write-ups of incident learnings could be communicated broadly throughout Netflix
• Participated in oncall rotation and incident response, initial triage, ensuring communication and making sure engineering teams were focused on mitigating customer impact during major outages

Quantcast · San Francisco, CA

Lead Production Engineer · January 2011 - April 2015

• Built and maintained bare metal, high-performance AI/ML clusters supporting large-scale data processing and machine learning workloads
• Expanded Quantcast’s systems, supporting 10x growth while containing costs and keeping response times under 100ms
• Mentored junior operations engineers and new graduates, from onboarding to training them in large scale system operations and troubleshooting
• Managed Quantcast’s capacity planning and budget, building out 17 edge PoPs worldwide while maintaining capacity and performance goals Looksmart · San Francisco, CA Engineering Manager & Software Engineer · August 2007 - December 2010

Gemini Mobile Technologies · San Mateo, CA

Software Engineer · January 2006 - August 2007

MediaMaster · San Mateo, CA

Software Engineer · June 2004 - December 2005

[lien] · Brisbane, CA

System Administrator · June 2000 - September 2002

CONFERENCE PRESENTATIONS

Ten Persistent SRE Antipatterns: Pitfalls on the Road to a Successful SRE Program. SRECon 17 Americas

(March 2017)

[lien]

Configuration Management is an Anti-pattern: Immutable Infrastructure. SCaLE 15x (March 2017)

[lien]

The Cloud Will Not Save You: From your technical debt. Velocity Ignite 2016 (June 2016)

[lien]

Netflix: 190 Countries and 5 CORE SREs: How does Netflix scale SRE? USENIX SREcon16 (April 2016)

[lien]

From Sysadmin to SRE: How Netflix views the Site Reliability Engineer role. SCaLE 14x (January 2016)

[lien]

PUBLICATIONS

Monitoring with Ganglia: Quantcast case study on metrics scaling and Holt-Winters aberrance detection.

O’Reilly Media (November 2012)

EDUCATION

University of Cincinnati · Cincinnati, OH

Bachelors of Science in Computer Engineering · June 2005

TECHNICAL SKILLS

• Cloud & Infrastructure: AWS, GCP, Kubernetes, Docker, Terraform, Helm, IaC
• Programming: Python, Go, AI-Assisted Development (Claude Code)
• Observability: Prometheus, Grafana, OpenTelemetry
• SRE Practices: SLI/SLO, Error Budgets, Chaos Engineering, Incident Response
• Automation: Jenkins, Spinnaker, CI/CD pipelines, Infrastructure automation