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SUMMARY
Results-driven professional with hands-on experience in ServiceNow Administration, IT Service Management
(ITSM), and workflow automation. Skilled in configuring ServiceNow modules, managing incidents and service requests, and optimizing IT processes. ServiceNow Certified System Administrator (CSA), eager to apply my expertise to enhance IT operations, streamline workflows, and drive business efficiency. Seeking opportunities to leverage my ServiceNow skills in a dynamic environment.
EDUCATION
Sipna College of Engineering &
Technology
B.E. Civil Engineering - CGPA 8.50
2016 – 2020
Independent Junior College, Rural
Institute
Higher Secondary Certificate (HSC) - 72%
2014 – 2016
Golden Kids English High School
Secondary School Certificate (SSC) - 78.30%
2014
SKILLS
ServiceNow Administration: Incident
Management, Change Management, Problem Management, CMDB, ITOM, ITSM, SLA Management.
ServiceNow Development: Business
Rules, UI Policies, Client Scripts, UI
Actions, Workflow Automation, Service
Catalog.
Tools & Technologies: ServiceNow, JavaScript, SQL, Microsoft Excel, PowerPoint.
CERTIFICATIONS
Certified System Administrator (CSA) -
ServiceNow (Completed: Mar 2025)
SQL Intermediate Certification -
HackerRank (Completed: Mar 2025)
Certified Implementation Specialist: IT
Service Management (ITSM) - In Progress
PROFESSIONAL EXPERIENCE
ServiceNow Support Engineer
CompuCom-CSI Systems | 01/2025 - Present
Managed and resolved ServiceNow incidents, service requests, and change requests while ensuring SLAs were met.
Assisted in ServiceNow administration, including user account management, role assignment, and permissions handling.
Configured UI Policies, Business Rules, Client Scripts, and UI
Actions to improve user experience.
Supported Service Catalog development, helping design catalog items and approval workflows.
Created and maintained reports and dashboards to track
ITSM performance and KPIs.
Collaborated with cross-functional teams to troubleshoot and resolve ServiceNow platform issues.
Gained exposure to ITOM (IT Operations Management) and CMDB while assisting in asset and configuration management.
ACHIEVEMENTS
Recognized for quick adaptability to new IT tools, showcasing a strong foundation for ServiceNow
Administration.
Awarded Best Engineering Student of the Year by IEI, Amravati, for exceptional academic and technical performance.
Gained hands-on experience in multitasking, client management, and problem-solving under pressure in an IT environment.
INTERESTS
Passionate about IT service automation, cloud security, and ServiceNow platform enhancements.
